Scientific management, so-called, is an attempt to apply the methods
of science to the increasingly complex problems of the control of labor
in rapidly growing capitalist enterprises. It lacks the characteristics
of a true science because its assumptions reflect nothing more than the
outlook of the capitalist with regard to the conditions of production.
It starts, despite occasional protestations to the contrary, not from the
human point of view but from the capitalist point of view, from the point
of view of the management of a refractory work force in a setting of antagonistic
social relations. It does not attempt to discover and confront the
cause of this condition, but accepts it as an inexorable given, a “natural”
condition. It investigates not labor in general, but the adaptation
of labor to the needs of capital. It enters the workplace not as
the representative of science, but as the representative of management
masquerading in the trappings of science (59).